7/17/2018 96 Comments Welcome to help centerComment your questions below and we will get back to you as soon as possible!
96 Comments
Jerome Mayne
8/3/2018 06:36:00 pm
Hey when I try opening some stocks, the app keeps crashing
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Alfred Warren
9/7/2022 10:12:57 am
when i try to buy my shares from any company and i try to confirm my order it won’t work. i tired multiple times but the same outcome occurs. i also deleted your app and re downloaded but no change!
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London
11/23/2018 08:13:31 am
Good morning,
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London
11/23/2018 08:14:18 am
Good morning,
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Thank you for your great app Virtual Stock!
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Eddie
1/28/2019 11:26:52 am
The game still keeps showing not enough money to sell your stocks, it says that the last update fixed this problem. But it hasn’t.. thank you for your time
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Wes
4/19/2019 03:21:31 pm
I’m unable to view the BTC stocks. Every time I click on this specific stock option my app crashes. Any suggestions
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Tom Petty
5/20/2019 05:11:12 pm
I paid for ad removal but it’s not removing the ads and when I click the restore purchase that link doesn’t work.
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Chris
6/19/2019 09:24:00 am
Hey, the stock history isn’t working anymore. I can see one day’s worth of activity but when I click on one month or year etc it shows a blank screen. This feature is one of the reasons I use this app, kinda defeats the purpose of it isn’t working.
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Zak Quereshy
6/20/2019 01:30:32 pm
How do I turn my net worth to cash to sell stocks?
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Edward
7/12/2019 05:21:21 pm
Question before I start using the app. Are the dividends loaded. Does the app calculate dividends as well as dividend reinvestments. When each stock dividends are published?
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Kevin Mitchell
8/2/2019 04:58:58 am
App crashes as soon as I open it. For the last two days. Any idea when this will be fixed?
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Kevin Mitchell
8/7/2019 01:12:31 pm
Hello I’ve left comments, you have my email. I’m #1
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Josiah Wolfe
8/11/2019 08:56:48 am
the app won’t let me sell. whenever i try it says not enough money to buy.
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Rider
8/17/2019 12:43:19 pm
Why can’t I have more than 4 stocks on my watch list?
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TJ
8/18/2019 06:46:56 am
I appreciate the update to the app, but the layout has really ruined the experience for me. For example, viewing the graphs for the app is only partial screen and there is no option to change the timeframe. I loved this app for the simplicity, but this update is tacky.
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Robert Cook
8/19/2019 02:24:24 pm
When i go to sell it brings up the buy stocks so what’s wrong
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Ni
8/19/2019 06:57:06 pm
How do I delete my account? I over invested and didn’t leave enough money to sell my stocks
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David
8/21/2019 08:57:24 am
The app will not allow me to sell!!!
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Chuck
8/29/2019 04:51:48 am
For some reason I can’t sell my stocks. When try and sell it shows I am trying to buy them. One trying to sell them.
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Jacob
9/17/2019 06:30:03 am
Whenever I try to sell it just brings me to the buying page and says I don’t have enough money. How do I sell my stocks
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Mary
10/3/2019 06:56:07 am
How do I search for stocks?
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Stephen Milner
10/13/2019 06:24:20 pm
I updated to the new iOS and updated the app. When I went back into the game, it asked me to log in and could not find my email address as having an account. I had three companies with shares worth $220k built up. Please help
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NM
10/30/2019 12:30:37 am
Where do we find “search” on the iOS app?
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Mark Bashford
11/27/2019 05:37:50 am
Last week all of my positions disappeared leaving only my cash balance. I tried uninstalling and reinstalling the game and none of my emails are available for password reset. Was my account deleted??? I spent money on this game.
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Nat
12/7/2019 01:37:58 am
Anyone know how to find the search option?
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Yassin
1/20/2020 12:56:51 am
My purchase of coins is being taken from my bank account but the money doesn’t show in mu balance
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Gerardo
3/4/2020 04:46:25 pm
I have the same problem. It is NOT cool.
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Aaron Jebreel
2/5/2020 08:51:53 am
I purchased in game items like 0$ transaction fee and have got the confirmation email from my bank but nothing that I have purchased has appeared on the app.
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Gerardo
3/4/2020 04:45:21 pm
It happened the same thing to me. I put my report through apple and they send me the link that brought me to this site. It is sucks that they charged the money and they did not give me the virtual money.
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Cvole
2/26/2020 09:17:46 am
All equities have vanished and order history is blank. Please help.
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Rebecca
4/24/2020 12:44:10 pm
Hi, after the update all my stocks are duplicated. I’m pretty sure this must be a glitch.
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PangaDevs Team
4/24/2020 01:30:08 pm
Hi Rebecca,
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Rebecca
4/24/2020 09:26:41 pm
Hi again, I deleted the app and reloaded. I started over, I’ll see what happens over the next few days.
Rebecca
4/24/2020 08:38:55 pm
It is the portfolio items that were duplicated (I do not have anything in the watch list). My net worth also doubled at the same time.
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David Hedrich
4/25/2020 09:54:27 am
Once the app was updated on my iPad, it just kept crashing without opening to the home screen. I still can’t access the app.
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David Hedrich
4/26/2020 08:07:16 am
I ended up having to delete the app and reinstall it. I tried to restore the upgrades that I had purchased, but the app will not let me do so... The app did not maintain my previous balance either... What is the remedy to these issues?
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Michael Stevens
8/31/2020 02:31:02 pm
Apple stock split today and didn't reflect correctly in the app
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Nick
8/31/2020 02:47:28 pm
Tesla stock split into 5 shares each today but the app didn’t split leaving me with a major loss in net worth.
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Tyler W
8/31/2020 08:31:05 pm
When Tesla and Apple split their stock I didn’t get my number of stocks owned multiplied so I lost a lot of money. I don’t know if that happened for any other stock but those are the only ones that I know of.
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Robyn
9/1/2020 05:55:47 am
The stock split is not showing up
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Adrian
9/1/2020 08:38:47 am
Any way the app can handle Apple and Tesla’s stock splits? After yesterday I have the same number of shared I had last week, but have lost 4-5x the value due to the respective splits.
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Chris B.
9/2/2020 04:53:17 pm
When a stock splits it doesn’t accurately show my new amount of shares.
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Mark
9/4/2020 08:10:37 am
I see several folks experiencing the same issue as me. Does the simulator not know how to handle stock splits? If so, is it something that you intend to remedy?
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Joel
9/4/2020 07:33:59 pm
How to handle Apple & Tesla split. I have all my investments showing wrong. You should allow to change the shares quantities or adjust the split automatically
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Ahmed
9/9/2020 08:44:37 am
I have pain forgot commission free but now the app is asking me to pay again.
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Ahmed
9/9/2020 11:18:39 am
Sorry I meant I have paid for
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Anonymous
9/23/2020 11:22:51 am
when are you going to adjust the Apple shares to show that they did their 4 for 1 split?
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Michael
10/10/2020 05:50:37 am
Wish there was a way to change the currency. It shows the currency symbol for my country when I would prefer it to show in $ USD
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Michael
10/10/2020 05:57:30 am
Nevermind. I just had to change my region in the settings, general , language and region section on my device.
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Sequoia Blodgett
2/7/2021 02:10:04 pm
App doesn’t work as intended. Please refund.
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Samuel
2/16/2021 12:10:39 am
Hello! I purchased 100K on your app and it never entered my account. Every time i try to purchase it again it just crashes. Could you send me the cash? I spent REAL money on it!
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Gordon
2/18/2021 02:50:24 am
MCAC merged with PLBY under the PLBY ticker and my MCAC shares have not reflected this.
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Ryan
3/21/2021 09:12:39 pm
How do I get the gain % to work again cause it’s stuck at 0.00%
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Ben
3/24/2021 09:08:39 am
How do you do options?
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Rey
4/8/2021 10:58:44 am
Paid P499.00 for $100,000 virtual money but after saying that the purchase is successful, the app crashed. Haven’t received the $100,000 yet. Please help. Thanks!
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4/16/2021 04:27:45 am
Hi Shivam Sharma
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Shivam Sharma
4/16/2021 08:38:48 pm
Hi Alon,
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4/23/2021 04:03:01 pm
Hi Shivam,
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Kendra
5/29/2021 08:08:05 am
My account says 0$ when I open it what’s going on ? How do I fix this
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7/11/2021 04:36:20 pm
Hi I would like to explore a collaboration project with you. Currently has a responsibility in Abacus Securities Corporation’s online marketing and sales.
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Debbie
8/20/2021 03:34:24 pm
My account says I have $0 and $0 net worth and my watch list is gone. My buys and sells are there where they should be.
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Oliver Th
8/24/2021 07:00:15 am
My account says (since 3-5 days) I have $0 and $0 net worth and my watch list is gone. My buyers and sells are there where they should be
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Oliver T
8/29/2021 03:41:46 am
???
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Nathan
8/24/2021 08:24:33 am
My account shows me I have 0$ and watchlist and everything doesn’t work I can’t see my stocks or my gains/loses for the past 3 days
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David Hedrich
8/24/2021 07:17:17 pm
Starting Monday 8/23/21 I can open the app, but cannot get the search screen to load any stocks. I can search for stocks, but when I attempt to select one to buy, the next screen never loads. I just get a spinning circle. I have tried over both WiFi and cell network. I tried again today. The time of day that I play the game is at 8:30am Central US time.
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Jack
11/28/2021 10:32:29 am
I cannot see my stocks and it says I have a net worth of 0
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GB
4/4/2022 07:02:33 am
A couple times this week I haven’t been able to see my stock in my portfolio and I’ve urgently wanted to make a trade. Right now I want to make a trade again but it can’t be found in my portfolio. If I search stock it just buffers instead of opening to that stock details. All other stock details come up no problem, but the one I want to trade right now won’t open. Please email me back ASAP
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GB
4/7/2022 01:01:15 pm
Hi Shivam Sharma,
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Steve
4/13/2022 09:14:37 am
I love this app. I would like to suggest improvements to this app. I mainly buy ETFs. Since this shows the names of the stocks in the portfolio, not the listing ticker, I can't tell which ETF is which unless I click on them one by one as they all only show the same issuer. For example, TQQQ and UPRO are the same Proshares trus… displayed and cannot be distinguished. Can you mark this as a listing ticker? It would be better if it could be changed in settings.
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oddanto123
6/6/2022 07:01:53 am
So the amazon did a 20:1 stock split but my shares didn’t get 20x bigger and because of it im down 13k
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GB
6/7/2022 12:29:31 pm
YOU'RE WASTING YOUR TIME WRITING TO TECH-SUPPORT HERE IT SEEMS. AS YOU CAN SEE I WROTE TWICE URGENTLY SEEKING AN ANSWER IN THE FIRST WEEK OF APRIL AND THEY'VE NEVER RESPONDED. EXPECT SOME FLAWS WITH THE PROGRAM AND ZERO CUSTOMER SERVICE.
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6/19/2022 08:23:58 pm
Can you fix the Amazon Stock Split? It just reduced my value by 95% and didn’t multiply my shares by 20.
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Jesse M Flanagan
7/27/2022 03:51:41 pm
Prior to July 18, 2022, I had 2 shares of Alphabet (Google) in the game. Google announced a 20 for 1 stock split, and the game shows that huge cliff of price drop, but my shares didn't split in the game. This has been fun, but if this issue doesn't get fixed, I am probably going to stop using the app.
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8/13/2022 11:40:23 am
Vote or comment on articles and community postings with your questions or insights to do so, register to use the Help Center before posting your question or comment. Thank you for sharing your great post!
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9/7/2022 11:22:18 pm
I’m not sure if this comment section is for the Virtual Stock app or is this for Virtual Stock Market Game?
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10/1/2022 12:29:51 pm
Previous responses from Atlassian have been that they are Service Desk users because they have emailed the service desk at some point, but many of these have never done so. Thank you for the beautiful post!
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Taylor Vaissiere
5/20/2023 12:06:25 pm
I purchase 2x 5.99 in game currencies ($50000 x2) the money has been taken out my account but i havent recived the game currency
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Miles
6/24/2023 08:07:59 pm
For some reason my game is stuck at one time. The stocks will not change and they stuck as if it was 3:57 PM. Please help me. (posting at 11:07 pm)
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Sergei Ovseenko
8/18/2023 12:09:08 am
We want to buy your app.
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1/16/2024 09:17:17 am
Hello,
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Brion Burkett
3/14/2024 08:10:32 am
If you are the reason that the new version of the app has lost its functionality and is packed with ads at every step of the way, I can assure you that none of us are pleasantly surprised
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PangaDevs Team
1/17/2024 04:06:52 pm
Hi Miguel,
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grant anson
3/8/2024 09:27:41 am
Hey, the stock history isn’t working anymore. I can see one day’s worth of activity but when I click on one month or year etc it shows a blank screen. This feature is one of the reasons I use this app, kinda defeats the purpose of it isn’t working.
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Brion Burkett
3/14/2024 08:08:36 am
I got a bunch of friends to download this app.
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Ivo
3/15/2024 04:13:01 am
Hi,
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Matt
3/15/2024 07:50:18 am
I just downloaded the app and every time I select a stock it crashes. What do I do?
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